Privacy Policy for L&L Trailers, LLC

Last Updated: February 10, 2026

1. Information We Collect

We collect the following types of information when you use our trailer rental services:

Personal Information:

Full name, email address, phone number
Physical address for delivery/pickup verification
Driver's license information (front and back images)
Vehicle insurance documentation
Digital signature for rental agreements
Payment information (credit card or ACH bank details)

Booking Information:

Rental dates, times, and durations
Trailer selection and preferences
Booking status and history

Usage Data:

Browser type and device information
IP address and geolocation data
Pages visited and actions taken on our platform
Global Privacy Control (GPC) signals from user browsers

2. How We Use Your Information

We use collected information for:

Service Delivery:

Processing and confirming trailer rental bookings
Verifying customer identity and eligibility to rent
Generating rental agreements and invoices
Coordinating pickup and return logistics
Processing payments and deposits

Communication:

Sending booking confirmations and reminders
Notifying customers of document approval/rejection status
Providing customer support and responding to inquiries
Sending important service updates

Business Operations:

Maintaining accurate business records
Analyzing rental trends and customer preferences
Improving our services and user experience
Preventing fraud and ensuring platform security

3. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties.

We may share information only in these circumstances:

Service Providers:

Payment processors (Stripe) for transaction processing
Email service providers for automated notifications
Cloud storage providers for document and data storage

Legal Requirements:

When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of others
In connection with fraud prevention or investigation

Business Transfers:

In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures:

Encryption of sensitive data in transit (SSL/TLS)
Secure storage of documents and personal information
Access controls limiting employee access to customer data
Regular security audits and updates
Secure payment processing through PCI-compliant providers

Document Storage:

Driver's licenses and insurance documents are stored securely
Access is restricted to authorized administrative personnel only
Documents are retained only as long as necessary for business and legal purposes

5. Data Retention

We retain your information for:

Active bookings: Duration of the rental period plus 90 days
Completed bookings: 7 years for tax and legal compliance
Documents (licenses, insurance): 3 years after last booking
Payment records: 7 years for financial and tax purposes
Account information: Until account deletion is requested

6. Your Privacy Rights

You have the right to:

Access: Request a copy of the personal data we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal data (subject to legal retention requirements) Restriction: Request limitation of processing of your information Objection: Object to processing of your personal data Portability: Request transfer of your data to another service

Global Privacy Control (GPC): We respect GPC signals from user browsers. When detected, we:

Log the GPC preference for compliance tracking
Limit non-essential data collection where possible
Restrict third-party data sharing to only necessary service providers

To exercise your rights, contact us at: info@lltrailersllc.com

7. Cookies and Tracking

We use essential cookies and analytics to:

Maintain your session and authentication
Remember your preferences
Analyze platform usage and performance
Track booking funnel completion rates

You can control cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with:

Stripe: Payment processing (subject to Stripe's Privacy Policy)
Base44: Platform hosting and data management
Email providers: Automated booking notifications

These services have their own privacy policies and terms.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. All renters must be 18+ with a valid driver's license.

10. California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of sale of personal information (we do not sell data)
Right to deletion of personal information
Right to non-discrimination for exercising privacy rights

11. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

L&L Trailers, LLC Email: info@lltrailersllc.com Phone: (719) 505-0690 Address: 13190 Lariat Cir

13. Internal Data Handling Procedures

For Admin Users:

Document Review:

Review uploaded licenses and insurance within 24 hours
Verify document authenticity and validity dates
Mark documents as approved/rejected with clear reasons
Delete rejected documents after 30 days if booking is cancelled

Data Access:

Only access customer data when necessary for business operations
Do not share customer information via unsecured channels
Log out of admin accounts when not in use
Report any suspected data breaches immediately

Payment Information:

Never store full credit card numbers in notes or external systems
Only view payment details when investigating billing issues
Use Stripe dashboard for refund processing

Customer Communications:

Use professional, respectful language in all communications
Do not share customer information with other customers
Respond to privacy requests within 30 days

Data Breach Response:

Immediately secure the breach source
Notify affected customers within 72 hours
Document the incident and response
Review and update security measures

This privacy policy ensures we handle customer data responsibly, comply with regulations, and maintain customer trust.